CRM is available in the Web 2.0.About the new instant messaging a real-time communication with the many prospective customers and business partners is of course possible (fast as in the known ICQ). The new CRM system have interfaces.......Read Full Text
While the world is undergoing rapid transformation with regards to collaboration, social interaction and Web 2.0, CRM still remains the most important aspect of any growing organization and the foundation of successful customer interaction remains the same.